Privacy policy

Agreement & User Consent

This Privacy Policy governs the manner in which Lasoon, operated under its parent company Wool Worth India ("we", "our", "us"), collects, uses, stores, processes, and protects information provided by users ("you", "your") while accessing or using our website, products, and services. By visiting, browsing, or transacting on this Website, you acknowledge that you have read and understood the terms outlined herein. If you do not agree with any part of this policy, you are advised not to use or access the Website. All information provided by you, including personal and sensitive information, is voluntary in nature, and you retain the right to withdraw your consent at any time; however, such withdrawal shall not apply retrospectively to information already processed prior to such request.

Collection of Personal Information

We may collect, store, and process various categories of personal information including but not limited to your full name, email address, phone number, billing and shipping address, order details, transaction history, and any other information voluntarily provided by you while creating an account, placing an order, subscribing to communications, participating in promotions, or interacting with our services. This information is necessary to facilitate transactions, deliver products, provide customer support, and enhance your overall experience with our brand.

Automatically Collected Information

When you access or interact with our Website, certain information is automatically collected through standard internet protocols and analytics tools. This includes your Internet Protocol (IP) address, browser type, operating system, device type, referring URL, pages visited, time spent on pages, exit URLs, and your Internet Service Provider (ISP). Such information helps us analyze trends, administer the Website, track user movement, prevent fraudulent activities, and improve the functionality, security, and performance of our services.

Use of Information

The information collected from you is used for purposes including processing and fulfilling orders, managing transactions, providing customer support, improving website functionality, personalizing user experience, sending transactional updates such as order confirmations and delivery notifications, and informing you about offers, promotions, and new product launches. We may also use the information for internal analysis, research, fraud detection, and compliance with legal obligations.

Cookies & Tracking Technologies

Our Website uses cookies, pixels, and similar tracking technologies to enhance user experience, remember preferences, enable smooth navigation, and analyze user behavior. Cookies are small data files stored on your device that help us recognize repeat visitors and optimize content delivery. We may also allow authorized third-party service providers to place cookies for analytics and advertising purposes. These cookies do not store personally identifiable information. You may disable cookies through your browser settings; however, doing so may impact certain features of the Website.

Communication Records & Customer Support Data

We may maintain records of communications between you and us, including emails, chat conversations, customer support interactions, and phone calls. These records are used for quality assurance, training, dispute resolution, and improving the efficiency and effectiveness of our services.

Third-Party Services & Data Sharing

In order to provide seamless services, we may share your information with trusted third-party service providers such as payment gateways, logistics and delivery partners, marketing agencies, and analytics providers. These entities are given access only to the information necessary to perform their functions and are obligated to maintain confidentiality. We do not sell, rent, or trade your personal information. However, we may share aggregated and anonymized data with business partners, advertisers, sponsors, or investors. We may also disclose information if required by law or governmental authorities.

Data Security & Protection Measures

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, loss, alteration, or disclosure. These measures include secure servers, SSL encryption, firewalls, and restricted access. However, no method of transmission over the internet is completely secure.

Financial Information & Payment Security

All financial transactions conducted on our Website are processed through secure third-party payment gateways. We do not store or have access to your complete credit card, debit card, or banking details. You agree that all financial information provided by you is accurate and lawful, and you accept responsibility for any misuse or fraudulent activity associated with your payment methods.

External Links & Third-Party Websites

Our Website may contain links to third-party websites for your convenience. These websites operate independently, and we are not responsible for their privacy practices or content. Users are encouraged to review their policies before sharing any personal information.

Public Content & User Interactions

If you choose to post reviews, comments, or other content publicly, such information may be visible to other users and may be collected or misused by third parties. We are not responsible for any misuse of such publicly shared information.

Promotional Communications & Opt-Out

We may send promotional communications including emails, SMS, newsletters, and offers related to our products and services. You may opt out at any time using the unsubscribe option or by contacting us directly. Requests are typically processed within seven (7) working days.

User-Generated Content (UGC) Rights

Any feedback, reviews, suggestions, or other content submitted by you shall become the property of Lasoon under Wool Worth India. We reserve the right to use, reproduce, modify, publish, and distribute such content without restriction or compensation. You agree that such content does not violate any third-party rights or laws.

Intellectual Property Rights

All content on the Website, including text, images, graphics, logos, designs, and software, is owned by or licensed to Lasoon under Wool Worth India and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

Refusal of Service & Account Suspension

We reserve the right to refuse service, cancel orders, suspend accounts, or terminate access at our sole discretion if any misuse, fraudulent activity, or violation of policies is detected.

Website Usage Restrictions & Security

Users are prohibited from attempting unauthorized access, introducing malicious software, or interfering with the Website’s operations. Violations may result in legal action.

Limitation of Liability & Disclaimer

The Website is provided on an “as is” basis without warranties of any kind. We shall not be liable for any damages arising from the use of or inability to use the Website, including data loss or service interruptions.

Data Retention & Record Keeping

We may retain your information for as long as necessary to fulfill business, legal, and operational requirements, even after account deletion requests where applicable.

User Rights (Access, Correction, Deletion)

You have the right to access, update, correct, or request deletion of your personal data by contacting us directly. We will make reasonable efforts to process such requests in accordance with applicable laws.

Termination of Use

This agreement remains effective unless terminated by either party. Upon termination, your access to the Website may be revoked.

Policy Updates & Modifications

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective upon posting on the Website.

Entire Agreement Clause

This Privacy Policy constitutes the entire agreement between you and Lasoon under Wool Worth India regarding the use of the Website.

Grievance Redressal & Contact Information

For any questions, concerns, or grievances regarding this Privacy Policy or your data, contact us at: support.lasoon@gmail.com

We aim to resolve concerns within thirty (30) days.