Refund policy

Fraud Alert & Customer Awareness

Lasoon, operated under Wool Worth India, does not run any prize-based schemes or request payments via email, WhatsApp, phone calls, or any other communication channels in exchange for rewards or benefits. Customers are strongly advised to remain cautious of fraudulent messages or calls claiming to represent Lasoon. We never ask for confidential information such as bank details, OTPs, or card information outside of our secure payment systems. Lasoon and Wool Worth India shall not be held liable for any loss incurred due to such fraudulent activities.

Free Item & Offer Policy

Free items provided with orders are subject to availability and may vary from time to time. Lasoon reserves the right to modify or replace such offers without prior notice. Only one offer or discount can be applied per order, and multiple offers cannot be combined.

Non-Returnable Products

At Lasoon, every product is carefully quality-checked and packed to ensure you receive the best experience. To maintain hygiene standards and product integrity, all items are non-returnable and non-exchangeable once delivered.

However, if you receive a product that is damaged, defective, incorrect, or incomplete, we will gladly assist you as per our Refund & Replacement Policy.

We recommend reviewing product details, size charts, and images carefully before placing your order, as minor variations in color or size may occur due to lighting or screen differences.

Eligibility for Returns, Refunds & Replacements

Refunds, replacements, or resolutions will only be considered in cases where:

The product is damaged
The product is missing
An incorrect item is delivered
The order is not delivered within the expected timeframe

All requests are subject to verification and approval.

Mandatory Unboxing Video Requirement

To raise any claim regarding damage, missing items, or incorrect products, a clear unboxing video is mandatory. The video must start from the sealed package and clearly show the issue. Claims without proper unboxing proof will not be accepted.

Conditions Not Covered Under Policy

Lasoon shall not be liable for:

Damage after delivery due to improper handling
Incorrect usage of the product
Minor variations in color, size, or finish
Claims without proper proof

Damaged or Tampered Deliveries

If the package appears damaged or tampered at delivery, customers must refuse acceptance immediately. Accepting such packages may affect claim eligibility.

Missing or Undelivered Orders

If your order is marked delivered but not received, report it within 48 hours. Claims after this period may not be accepted. If an order is not delivered within 15 days, you may request a refund.

Refund Processing & Timelines

Approved refunds will be processed within 15 business days:

Prepaid → original payment method
COD → bank account provided

Shipping charges and discounts are non-refundable.

Claim Submission Process

All claims must be raised within 24 hours of delivery with proper proof (images/videos). Late requests may not be considered.

Cancellation Policy

Orders can be cancelled only if marked “Unfulfilled.” Once shipped, cancellation is not possible.

Prepaid orders → refunded after approval
COD orders → no refund for cancellation or RTO

Lasoon reserves the right to cancel any order at its discretion.

Delivery & Payment Disclaimer

Lasoon does not ask for extra charges on prepaid orders at delivery. Any such request by delivery personnel should be reported to the courier company. We are not responsible for such payments.

Authenticity & Anti-Counterfeit Policy

All Lasoon products are sold under Wool Worth India through authorized platforms only. We are not responsible for counterfeit products purchased from unauthorized sellers, and no claims will be accepted for such purchases.